Payment Method Policy

This policy outlines the payment methods we accept, how transactions are processed, and what you can expect in the event of payment-related issues.

Accepted Payment Method

We currently accept payments via PayPal.

When you place an order, you will be redirected to PayPal to complete your payment securely. You may use your PayPal balance or any payment method supported by PayPal, such as a linked credit or debit card.

Orders will only be processed after payment has been successfully completed and confirmed.

Currency

All transactions on our website are processed in United States Dollars (USD).

If you are using a payment method based in another currency, your bank or payment provider may apply currency conversion fees or exchange rates. These charges are determined by your provider and are outside of our control.

Payment Security

We take payment security seriously and use industry-standard measures to protect your information.

Our website is secured using SSL (Secure Socket Layer) encryption to ensure that your data is transmitted safely. In addition, payment processing is handled in compliance with PCI (Payment Card Industry) standards through trusted third-party providers such as PayPal.

While we implement appropriate technical and organizational safeguards, no online system can be guaranteed to be completely secure. We therefore do not guarantee absolute security, but we continuously work to maintain a high level of protection for all transactions.

Payment Processing

After placing an order, your payment will be processed immediately through PayPal.

In some cases, payments may be subject to review by PayPal or your financial institution. This may cause a temporary delay in order confirmation.

If your payment is not successfully authorized, the order will not be completed.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

• Insufficient funds
• Incorrect billing information
• Security checks by PayPal or your bank
• Connection or technical issues during checkout

If your payment fails, you may try again using the same or a different payment method. If the issue persists, we recommend contacting your payment provider directly.

Fraud Prevention

To protect our customers and our business, we may review orders for potential fraud.

In some situations, we may request additional verification or cancel an order if it cannot be verified. If your order is affected, we will notify you using the contact information provided at checkout.

Refund Method

All refunds are issued to the original payment method used at checkout.

If you paid via PayPal, the refund will be returned to your PayPal account. Processing times may vary depending on PayPal and your financial institution.

We do not issue refunds through alternative payment methods.

Contact Information

If you have any questions related to payments or transactions, please contact us.

Company: Smalltown Ceramics
Email: support@smalltownceramics.com
Address: 15875 Rankin Ave, Dunlap, TN 37327, United States

Support Hours

Monday to Friday
8:00 AM to 5:00 PM PST

Local Store Hours

Tuesday 12:00 to 17:00
Wednesday 12:00 to 17:00
Thursday 12:00 to 17:00
Saturday 12:00 to 19:00
Monday, Friday, Sunday Closed

We recommend reviewing your payment details carefully before completing your purchase to avoid delays or errors.