Terms of Service

Last Updated: March 26, 2026

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Smalltown Ceramics ("we", "us", or "our") concerning your access to and use of our website.

By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with all of these terms, you are prohibited from using the website and must discontinue use immediately.

We reserve the right to update or modify these Terms at any time. Any changes will be reflected by updating the "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of those changes.

Intellectual Property Rights

Unless otherwise stated, the website and all its content are the property of Smalltown Ceramics.

This includes, but is not limited to, all source code, databases, functionality, software, website designs, text, images, graphics, and logos (collectively referred to as "Content" and "Marks"). These are protected by applicable intellectual property laws.

The Content and Marks are provided for your personal, non-commercial use only. No part of the website may be copied, reproduced, distributed, or exploited for commercial purposes without our prior written permission.

User Conduct

By using this Site, you agree not to:

  • Engage in any illegal, deceptive, or unauthorized activities
  • Disrupt, damage, or interfere with the functionality or security of the Site
  • Attempt to access restricted areas, systems, or data without permission
  • Upload or transmit viruses, malware, or other harmful software

Products

Our store offers a curated selection of ceramic products, including ceramic plates, ceramic cups, ceramic ornaments, and decorative ceramic pieces designed for home décor and everyday use.

We aim to display product details, including colors and features, as accurately as possible. However, we cannot guarantee that your device will display colors exactly as they appear in reality.

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. Prices are subject to change without prior notice.

Pricing and Payment

All prices displayed on the Site are listed in U.S. Dollars (USD) unless otherwise specified. Payments are securely processed through trusted third-party payment providers, including PayPal. By providing payment information, you confirm that you are authorized to use the selected payment method.

We are not responsible for any additional charges imposed by your bank or payment provider, including currency conversion fees, transaction fees, or other related costs.

Unless stated otherwise, listed prices do not include applicable taxes. Customers are responsible for any sales tax, duties, or legally required fees associated with their purchase.

Shipping & Delivery

Shipping and delivery details are described in our Shipping Policy. Estimated delivery times are provided for reference only and may be affected by circumstances beyond our control, including carrier delays, weather conditions, or inaccurate shipping information submitted by customers.

Customers are responsible for ensuring that all shipping details are correct at checkout. We are not responsible for failed deliveries, delays, or additional costs caused by incorrect or incomplete address information.

Returns, Refunds & Exchanges

Returns, refunds, and exchanges are handled in accordance with our Return and Refund Policy. By completing a purchase, you acknowledge and agree to the terms set forth in that policy, including all eligibility conditions, return timeframes, and any applicable fees.

Prohibited Activities

You may not use the website for any purpose other than its intended use.

Prohibited activities include:

  • Unauthorized data collection or scraping
  • Attempting to bypass or interfere with security features
  • Engaging in fraudulent or misleading behavior
  • Using the website to compete with our business
  • Uploading or transmitting malicious code or viruses
  • Impersonating another person or entity

User Generated Contributions

If you submit reviews, comments, or other content ("Contributions"), you agree that:

  • Your Contributions do not violate any third-party rights
  • Your Contributions are not unlawful, abusive, or defamatory

You retain ownership of your Contributions, but you grant us the right to use, reproduce, modify, and display them for legitimate business purposes without compensation.

Third-Party Websites and Content

Our website may contain links to third-party websites.

We do not control or assume responsibility for the content, policies, or practices of any third-party websites. Accessing such websites is at your own risk.

Term and Termination

These Terms remain in effect while you use the website.

We reserve the right to terminate or suspend your access at any time, without prior notice, for any reason, including violation of these Terms.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Tennessee, United States, without regard to conflict of law principles.

Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through informal negotiation for at least 30 days.

If the dispute cannot be resolved, it will be submitted to binding arbitration in Tennessee, United States, in accordance with the rules of the American Arbitration Association.

Disclaimer and Limitation of Liability

The website is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the accuracy, reliability, or availability of the website.

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website.

Contact Us

If you have any questions about these Terms of Use, please contact us:

Email: support@smalltownceramics.com

Address: 15875 Rankin Ave, Dunlap, TN 37327, United States
Email: support@smalltownceramics.com

Support Hours (PST):
Tuesday – Saturday: 12:00 PM – 5:00 PM
Closed on Sunday and Monday.

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Copyright © 2026 Smalltown Ceramics. All Rights Reserved.