Return and Refund Policy

This policy explains the conditions under which returns and refunds are accepted, how to request a return, and what you can expect during the process.

Return and Refund Timeframe

Customers may request a return or refund within 30 days from the date of delivery.

Requests submitted after this period may not be accepted.

Eligible Reasons for Return

We accept returns under the following circumstances:

• Customer remorse or change of mind: If you are not satisfied with your purchase or no longer want the item, you may request a return within the allowed timeframe.
• Incorrect, defective, or damaged items: If you receive an item that is damaged, defective, or different from what you ordered, you are eligible for a return or replacement.

Conditions for Return

To be eligible for a return, items must meet the following conditions:

• The item must be unused and in its original condition
• The item must be returned with original packaging
• The product must not show signs of use, damage, or alteration after delivery
• The return must be requested and approved by our support team before being sent back

Non-Returnable Items

We do not accept returns in the following cases:

• Items that have been used or are no longer in original condition
• Items returned without prior authorization
• Items damaged due to misuse, improper handling, or normal wear and tear

Return Method

All returns must be sent by mail.

Please do not send items back without confirmation, as unauthorized returns may not be accepted.

Return Label

A return label is included in your original package. You may use it according to the provided instructions.

If no return label is included, our support team will provide one after your return request is approved, along with detailed return instructions.

Return Shipping Cost

Customers are responsible for return shipping costs in cases of change of mind or customer remorse.

If the return is due to a defective product, incorrect item, or damage caused during shipping, we will cover the return shipping cost.

Return Process

To request a return, please follow these steps:

1. Contact us via email at support@smalltownceramics.com
   Use a clear subject line such as Return - #Your Order Number
2. Provide your order number, a description of the issue, and photos if applicable
3. Once your request is reviewed and approved, we will provide return instructions.

After we receive and inspect the returned item, we will proceed with the appropriate resolution.

Exchanges

Refunds

Damaged Items During Transit

If your order arrives damaged, please contact us within 30 days of delivery.

Include photos of the damaged item and packaging so we can assess the situation. We will work with you to provide a replacement or refund where appropriate.

Contact Information

If you have any questions about returns or refunds, please contact us before sending your item back. We will guide you through the process to ensure it is handled correctly.

Email: support@smalltownceramics.com