Privacy Policy

This Privacy Policy describes how Smalltown Ceramics ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase.

1. Personal Information We Collect

When you visit our website, we collect certain information necessary to process your orders and improve your experience.

Information you provide directly:

• Contact Information: Name, shipping address, billing address, email address, and phone number.
• Payment Information: We collect payment details required to process your order through secure third-party providers such as PayPal. We do not store full credit card or financial information on our servers.
• Account Information: If you create an account, we may collect your username, password, and purchase history.

Information collected automatically:

• Device Information
  
• Browser type, IP address, time zone, and information collected through cookies or similar technologies.

Usage Information: Information about how you interact with the website, such as pages viewed, products browsed, and time spent on the site.

2. How We Use Your Personal Information

We use your personal information to provide and support our services, including:

• Order Fulfillment: Processing payments, arranging shipping, and sending order confirmations or invoices.
• Customer Support and Communication: Responding to inquiries, providing updates about your order, and handling requests.
• Fraud Prevention and Risk Management: Monitoring transactions and activity to detect and prevent fraud or unauthorized use.
• Marketing and Updates: With your consent, we may send you information about our products, promotions, or updates. You can opt out at any time.

3. Sharing Your Personal Information

We share your personal information with third parties only as necessary to operate our business and provide services.

• Ecommerce Platform: We use ShopBase to operate our online store and manage orders.
• Payment Processors: Your payment information is processed securely by third-party providers such as PayPal.
• Shipping Carriers: We share necessary delivery information with carriers such as USPS, UPS, and FedEx to ship your order.
• Legal Requirements: We may disclose your information if required to comply with applicable laws, regulations, or legal processes, or to protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Maintain your shopping cart
  
• Recognize returning visitors
  
• Analyze website performance and usage

You can choose to disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Data Security and Retention

Security

• We implement appropriate technical and organizational measures, including SSL encryption, to protect your personal information during transmission and storage.
• While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention: We retain your order and personal information for as long as necessary to fulfill our services and comply with legal obligations, unless you request deletion.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you
  
• The right to request correction or updates to your data
  
• The right to request deletion of your personal data
  
• The right to object to the use of your data for marketing purposes

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

Email: support@smalltownceramics.com